Managed services consist of providing (and managing) network services and applications. Customers are companies or service providers. A customer can outsource the entire management of his network to a MSP. Often it is not only the network services that are involved but also the provision of Internet telephony, VPNs, firewalls, etc. Benefits of MSP [YouTube] Jpgp1uG296Y [/youtube]
ITIL consists of a collection of expert recommendations and describes processes, this description is independent of the organizational structure. ITIL is a collection of best practices that can improve the way it works, but it is a tool like any other tool: Success depends on the one who uses it, and is not guaranteed. With ITIL, there is a frame of reference for organizing the management processes within an ICT organisation. There are many different books and courses about ITIL that can help the organization to improve the management processes.
When hiring services, a lettuce is also often closed. A SLA is a contract between the supplier and the customer in which conditions and the quality of the offered service are mentioned. Because a SLA has been agreed with the quality requirements, it can be determined whether the service meets the agreed agreement. If this is not the case, it is possible to agree a fine clause, or if the requirements are not met, it may also be a sign that more investment should be made in the product or service. Read More