Klantgezwichtheid is running without questions
Klantgezwichtheid means you are running for every customer, without critically looking at whether the question is right. or without looking at the consequences for the other customers. In fact, Klantgezwichtheid is a slave form of customer focus: one is suppressed by the customer. Everyone who reports as a customer is served on his own, the customer is king and the employees are especially terribly busy.