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What does SLA mean?

SLA means Service Level Agreement

When hiring services, a lettuce is also often closed. A SLA is a contract between the supplier and the customer in which conditions and the quality of the offered service are mentioned. Because a SLA has been agreed with the quality requirements, it can be determined whether the service meets the agreed agreement. If this is not the case, it is possible to agree a fine clause, or if the requirements are not met, it may also be a sign that more investment should be made in the product or service. An SLA is very common in the ICT sector, and has also started in the ICT sector (when outsourcing began to come up). Other names of a SLA are: Services level Agreement (DNO), Service Niveua Agreement (SAIA) or a Product level agreement (PLA)

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